Putting Up with Pat Downs
Tired of putting up with pat downs? Are TSA’s efforts working? Consider this.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Book Excerpt: Innovation is Everybody’s Business
Robert Tucker, innovation guru, explains the four principles of personal innovation. Read this expert from his excellent book, Innovation is Everybody’s Business.
Startling Statistics are Symptoms
Nobody wants to be impacted by startling statistics that hurt their health or well being. Leaders and educators need to address the causes of underlying problems before they become symptomatic.
A Contrast In Follow Up
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
Contagious
New research says obesity is contagious. What else might you catch from others?
What People Really Voted For
Do you think people voted for Republicans? Think again. Read this blog to find out what voters really want.
Guest blog: Shawn Achor on The Happiness Advantage
Guest blog from Shawn Achor about The Happiness Advantage, a great book about benefiting from positive psychology at work.
Just Plain Leadership
Confused by all the different flavors of leadership you read and hear about today? Maybe you need to get to the essence of just plain leadership.
Go for the Spontaneous Smile
Are you designing and delivering products, services and experiences so good that they make your customers smile?
Pet Peeves are Golden Opportunities
Find out what bothers your customer. You can benefit from understanding his or her pet peeves.