The Fred Factor: The 7B’s of Relationship Building
How do you build successful, lasting relationships? Learn how–the 7B’s–in this excerpt from the international bestseller, The Fred Factor.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Is it God or the Devil in the Details?
Attention to detail matters. Learn from the mess left by the company that installed my shades.
How to Increase Creativity in 128 Words
How to increase creativity and innovation in 128 words.
Is Service Getting Worse as Economy is Getting Better?
As the economy improves, is service delivery slipping? Compare your experience to these examples.
Train Wrecks, Charlie Sheen and Leadership
How are train wrecks, Charlie Sheen and leadership connected? Find out the common thread in this post.
Six Job Opportunities You Need to Know About
If you already have a job you may not be interested in any new job opportunities but please reconsider. To advance your career and your effectiveness you need all six of these jobs and you can easily integrate them into your current job.
Judge Wisely To Lead Better
Appearances can be deceiving and make for poor judgment. Here’s how to judge more wisely.
Big C little c Change: How to Change the World Today
You can change the world today, in big and little ways. Here’s how.
Dining at the Idea Buffet
Dine frequently at idea buffets. But don’t forget to turn those nutrient rich ideas into mental muscle.
Is Valentine’s Day Appropriate at Work?
Do you celebrate Valentine’s Day at work? Should you?