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November 2011 issue of Leadership Lessons ezine from Mark Sanborn
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
A Work Manifesto
A manifesto is a public declaration of views and aims. This is my personal manifesto about work.
Sales Strategies: Sell with MAPS
MAPS is a simple but effective four-step process for making the sale. Learn how to use it and share it with your sales team.
Innovating Like Imagineers
Disney is one of the best in the world at creating value. Learn how “imagineers” innovate.
A Great Way to Grow
There are many ways to grow a business. Truett Cathy, founder of restaurant phenom Chick Fil A discovered a great way to grow.
Leadership Lessons: A Distinctive Point of View
Good leaders need a to have a distinctive point of view. Learn the two things required to develop your p.o.v.
The Dance of Connections
Creating and keeping good connections is much like dancing the tango. Learn how to build a better foundation for the important connections in your life.
Live Doing What You Love
The loss of race car driver Dan Wheldon was a tragedy. Not living your life doing what you love is a tragedy as well.
The Value of Your IPO
An IPO indicates how a company is valued. How is your work valued? Here are some things to consider for building your personal IPO.
Don’t Wait, Recover Now
Waiting for the recession to end, or for things to get back to normal? Don’t wait–recover now.