What Leaders Can Learn from the World’s Best Brands (Part 1)
The world’s best brands have achieved extraordinary success for a reason. Here’s what leaders can learn from them.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Recap Your Year
The media is busy recapping 2011, but you can benefit from recapping your past year.
15 Things Emerging Leaders Need to Know
If you are an emerging leader or want to develop emerging leaders in your organization, here are 15 key concepts you need to know distilled from my work in leadership development for the past 25 years.
Understanding and Using Commitment to Achieve Remarkable Performance
Remarkable performance doesn’t happen by accident. Whether delivered individually or organizationally, it is always preceded by commitment. Think about the connection between commitment and performance this way: •Commitment is the price you are willing to pay to get remarkable results. •Performance reveals the price you have paid. Consider: •A remarkable performance reveals how highly you…
Reinvent Your Reality
Of course we can’t change reality, but we can reinvent our experience of it. Learn how in this blog.
The Power of Practice: Part 3
Don’t be discouraged by the ten-year rule. Ten years seems like a long time until you realize that it can be achieved minute by minute and day by day. When it comes to practice use the ten-minutes/ten-years tactic: Practice deliberately every day to become remarkable, but understand that it will probably take ten years to…
The Power of Practice: Part 2
Deliberate Practice What the Eagles refer to as the circle of fear, modern performance researchers call “deliberate practice.” If you think that term suggests that we’re talking about something beyond normal practice, you’re right. Researcher and senior editor at Fortune magazine, Geoffrey Colvin, differentiates between practice and deliberate practice this way: “Simply hitting a bucket…
The Power of Practice: Part 1
Practice won’t make you perfect, but it will make you better. They call it “the circle of fear”—”they” being the Eagles, one of the top five best-selling musical acts in American history. In fact, their album “Greatest Hits 1971-1975,” is the best-selling album in American history. For years their audience has continued to want more…
The Professional Passionate Definition
A true professional is not defined by the job he or she does, but how he or she does the job. When I first met Fred the postman (the real-life Fred Shea who I wrote about in my book The Fred Factor), I realized that he made delivering the mail both art and science; Fred…
Amazingly Accurate Predictions for 2012
Seasons Greetings from Sanborn & Associates. We wish you the merriest Christmas or happiest holiday tradition that you celebrate. May your New Year be filled with happiness, health and prosperity! Amazingly Accurate Predictions for 2012This is the time of year when many make predictions about the future. I’ve been thinking about what is ahead for…