Communication: Worry Less About Making Others Unhappy
True confession: I used to worry too much about not making others unhappy with what I wrote. No more. Learn why here.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Breakthrough Speaking: The Challenge (Part 1)
(I often advise and coach executives and professional speakers. For leaders, the ability to communicate well and speak persuasively is a critical skill. All professional speakers, myself included, can continue to improve their skills. To answer the questions I’m most frequently asked and share some of the insights I’ve learned from 25 years of professional…
Why Lead!
Leadership Lessons ezine by Mark Sanborn
Consider Your Compliments
Giving compliments is an art form but so is receiving them. Consider the content of the compliments you receive and how you respond.
The Shortest Book Summaries Ever
Recently an Amazon reviewer said that my 112-page book The Fred Factor was about being thoughtful and nice and ended with a dismissive “so I just saved you the time and money of reading it.” Gee, thanks. In the same spirit of public service inspired by my Amazon reviewer, I thought I’d take on a…
The Decisive Leader
The problem most leaders face isn’t being more decisive–it is being informed enough to make a decision. They waffle because they don’t understand the problem or situation, haven’t framed it well or haven’t thoroughly considered the options for addressing it. Here’s what to do when facing a problem or decision: First, define it. Unclear problems…
The Poem and the Story
There is wisdom in this inspirational poem and it has a most interesting story behind it as well.
Obligation or Opportunity: YouTube and ContentID
Do you see life as a series of obligations to be me, or as full of opportunities to be enjoyed? The people who change the world around them rarely act from a sense of obligation. In fact, the most effective leaders act from a sense of incredible opportunity. For them, life and business are not…
9 Differences Between Managers and Leaders
Are you leading or just managing? Here are nine differences between managers and leaders.
Forgive me, Grocery Store Cashier, for I have Sinned
The author confessions to a major grocery store transgression and the berating he got from the cashier.