They Ain’t All Gonna Love You
What?? You really can’t please everyone? A blinding flash of the obvious but resisted truth.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
The Buck Stopped at Jamie Dimon
When you’re in charge, the buck stops with you. Ultimate responsibility is one of the toughest aspects of leadership. Jamie Dimon and JP Morgan prove the point.
The Secret of Dramatic Improvement
Leadership Lessons ezine by Mark Sanborn
12 Productivity Tips
Here are a dozen simple but powerful ideas to help you be more productive.
Speaking about What Matters (Part 8)
Leaders know what matters and make it matter to others. That’s what you need to do to be a breakthrough speaker. (This is the last of an eight part series on breakthrough public speaking. Visit the archives at www.marksanborn.com/blog for the rest of the series.)
A Poem for the Ages
This short poem summarizes the importance of taking action and fighting the good fight.
After the Applause: Analyze the Impact (Part 7)
You’ve given your speech–now what? It is time to analyze the impact and use what you learn to get better the next time.
The Breakthrough Performance (Part 6)
You’ve designed a breakthrough speech and prepared to give it. Here’s how to give a breakthrough performance.
Handling Customer Complaints (without Making a Wrong Turn)
Here’s yet another example of how smart people do dumb things in serving customers, and how you can learn from their mistakes.
The Trade Secret for a Breakthrough Performance (Pt 5)
What is the single best way to assure your success when you give a speech? Learn the secret in this blog, part five of an eight part series.