Leadership Lab: Test Your Acumen on Superstar Apple
Apple is top of the world-class brand heap but things are changing. What if you were in charge at Apple? What would you do? Take this real-world leadership test and submit your ideas.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Doing Leadership. Part 1 in a Series
Leadership Lessons ezine by Mark Sanborn
How Not to Do Business Example 1,462
Customer want solutions to problems and good feelings, especially when they’ve had a bad experience. Learn from my recent experience of bad customer service with Dishnet Telewire.
Doing Leadership. Part 6 (final) in a Series
In the last of this six part series, you’ll learn about the often overlooked aspect of leadership: giving. Make sure to read all six parts of this practical series, and watch for the soon-to-be-released ebook.
Doing Leadership. Part 5 of a Series.
In part 5 of this series about how leaders think and what they do, you’ll learn 4 techniques for getting results.
Improve Service with Larger Fonts
Can customer service be improved as easily as using different font size? Learn the power of paying attention to the nuances of customer needs.
Hiring Companies Behaving Badly
It is bad etiquette to treat job candidates rudely, even the ones you don’t hire. Find out what you need to do to do the right thing and safeguard your company’s reputation.
Doing Leadership. Part 4 in a Series.
How do leaders communicate? Find out in part 4 of this 6 part series on Doing Leadership.
6 Ways to Capture Great Ideas
Leadership Lessons ezine by Mark Sanborn
The New Religion of Ideas: Guest Blog by Randy Gage
Randy Gage, author of Risky is the New Safe, talks about the power of ideas and why leaders need to be leading edge thinkers. Learn to look at the radical change around you as unprecedented opportunity.