Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
While working for a client in Las Vegas, I dined at the bar in the well known hotel’s steakhouse. Both bartenders were busy and I respected that. When they asked for my order, they were professional but very matter of fact. I asked a couple questions about recommendations and their responses were to the point…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about how selling has changed.
1. What is my purpose? 2. Why do I get out of bed in the morning? 3. What have I learned? 4. What do I most enjoy doing? 5. What is my biggest contribution to the world? 6. What would I do if I had only six months to live? 7. How will I keep…
Want to get more out of every work day? Have a specific reason to go to work. It could be your life purpose, or your professional purpose. And good for you if you have both. But it could be as simple as “this is the one thing I want to get done” or “the person…
Ken is enthralled by a creative graphic artist. Since he isn’t successful getting anyone to use his professional services, he ponies up money he can’t afford to redesign all his marketing materials. Nothing has changed except “the look.” Jill decides it is time she get a promotion. What is her first investment? She buys four…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what you can do to have a better 2015.
Answer These 5 Questions for a Successful 2015 What are you going to say “no” to this year? What is the most important thing you plan to learn? What habitual time waster will you eliminate? Which relationships, personal and professional, will you focus on improving? What one thing will you do extraordinarily well to create the greatest success…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what they learned in 2014.
If you are serious about leadership, consider: Asking questions is easy. Answering them well is hard work. Here are four questions every leader needs to ask him- or herself and answer if they want to succeed.
Everyone makes a difference. Neutrality is a myth. So what can of difference maker do you choose to be?