Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Every leader yearns for a team that rises above merely “going through the motions” to get the job done. The dream is a team that distinguishes itself by its excellence, a team that displays enthusiasm, innovation, and a sense of ownership. The question, of course, is how to lead a team to that place of…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what to do about the biggest problems facing businesses.
1. Ask a question. “What do I most want and/or need to learn at this conference?” Identify your own learning objectives to leverage your results. 2. Have an agenda. Review the schedule in advance and create an agenda of the sessions and events you definitely want to attend. Don’t wait until you arrive onsite. 3. Make…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about the biggest challenges that face businesses in the next five years.
1. You and I know how good we have become, but we don’t have any idea of how good we could be. What great projects are you undertaking in your business? In your life? Many people go through life driving with their dome lights on instead of their headlights. What you have become is important,…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about their best habits.
When I find myself getting really bad service, I try to extract lessons I can share with my clients. There is a national chain of upscale seafood restaurants where I’ve always enjoyed dining. I took my family, my brother and sister-in-law and mother there to celebrate my youngest son’s birthday. The experience couldn’t have been…
1. Who are the best at this? Emulation is one of the quickest ways to learn. Do you know who the best people are in your field or area of interest? Are you familiar with the top performers? Who do you look to as an example to learn from? Don’t just learn what the best do, make…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what employers need to remember.
In a previous post I suggested 12 questions that, if answered thoughtfully and thoroughly, can help you create the life you desire. I omitted one questions, and it is the most important. You can think of it as the “igniter question.” A rocket isn’t powerful until ignition. The latent power of the rocket becomes useful…