Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
1. You and I know how good we have become, but we don’t have any idea of how good we could be. What great projects are you undertaking in your business? In your life? Many people go through life driving with their dome lights on instead of their headlights. What you have become is important,…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about their best habits.
When I find myself getting really bad service, I try to extract lessons I can share with my clients. There is a national chain of upscale seafood restaurants where I’ve always enjoyed dining. I took my family, my brother and sister-in-law and mother there to celebrate my youngest son’s birthday. The experience couldn’t have been…
1. Who are the best at this? Emulation is one of the quickest ways to learn. Do you know who the best people are in your field or area of interest? Are you familiar with the top performers? Who do you look to as an example to learn from? Don’t just learn what the best do, make…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what employers need to remember.
In a previous post I suggested 12 questions that, if answered thoughtfully and thoroughly, can help you create the life you desire. I omitted one questions, and it is the most important. You can think of it as the “igniter question.” A rocket isn’t powerful until ignition. The latent power of the rocket becomes useful…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what employees need to remember.
While working for a client in Las Vegas, I dined at the bar in the well known hotel’s steakhouse. Both bartenders were busy and I respected that. When they asked for my order, they were professional but very matter of fact. I asked a couple questions about recommendations and their responses were to the point…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about how selling has changed.
1. What is my purpose? 2. Why do I get out of bed in the morning? 3. What have I learned? 4. What do I most enjoy doing? 5. What is my biggest contribution to the world? 6. What would I do if I had only six months to live? 7. How will I keep…