Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about common mistakes that lose customers.
“Education is the most powerful weapon which you can use to change the world.” ― Nelson Mandela Recently, I had the opportunity to speak with a group of seventh graders from Berean Christian School. Their teacher, Kevyn Brown, had them read the Fred Factor and then we discussed the book over Skype. I was really…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about if a business can be too creative.
“It never hurts to ask.” We often hear that said. But is it true? Recently someone asked me for a favor. The request came in an impersonal form email. I had some business dealings with this person many years ago. Since then, I had heard from them only once when they asked another favor. I was…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what made them decide to do what they do.
What does it take to make teamwork work? Teamwork happens quickly and naturally when: 1) everyone on the team knows what needs to be done, 2) they have the skills and ability to do it, 3) there are no barriers to prevent them from doing it, and 4) they are willing to work together to…
Every leader yearns for a team that rises above merely “going through the motions” to get the job done. The dream is a team that distinguishes itself by its excellence, a team that displays enthusiasm, innovation, and a sense of ownership. The question, of course, is how to lead a team to that place of…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what to do about the biggest problems facing businesses.
1. Ask a question. “What do I most want and/or need to learn at this conference?” Identify your own learning objectives to leverage your results. 2. Have an agenda. Review the schedule in advance and create an agenda of the sessions and events you definitely want to attend. Don’t wait until you arrive onsite. 3. Make…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about the biggest challenges that face businesses in the next five years.