Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
The millennial generation has been entering the workplace and is not interested in the status quo. Gone are the days where flexible schedules, work mobility and challenging projects were earned over time rather than requested in the interview. Many people would say that this is because the millennial generation has the expectation that the perfect…
1. Stop worrying. If you can’t do something about what worries you, worrying won’t help. And if you can do something to address your worries, then do it. Action is the antidote to worry. 2. Learn something new. Add to your reservoir of knowledge and keep your learning skills in shape by periodically tackling new…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about if they were president.
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about new trends in leadership.
In our lifetimes, phone communication has moved from landlines to pagers to flip phones to iPhones and Androids. And we’ve become inundated with emails. Just 20 years ago all mail was printed or written, but today we are bombarded with hundreds of emails daily. Ironic, isn’t it, that the very transitions that brought us closer… Continue Reading [icon name=”icon-angle-double-right”]
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about lessons they’ve learned from their dad’s.
How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats makes therapeutic massage a necessity for me rather than a luxury. I liked the online scheduling option so used it to make appointments. Last time I tried to schedule… Continue Reading [icon name=”icon-angle-double-right”]
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about lessons from their dogs.
How do leaders accomplish more than others? And how do they achieve great things with others? I believe a leader’s success is due to his or her IQ: implementation quotient. That is the difference between common knowledge and consistent application. Implementation isn’t just about having good ideas; it is about acting on them. In a… Continue Reading [icon name=”icon-angle-double-right”]
In the most recent Five Friends post, “You’re Fired,” there is a common thread. The situations and the kind of people or organizations who got fired vary greatly, from a landscaping company to a restaurant chain to a medical doctor. The reasons for the firings vary, too. Some were triggered by something relatively small like a… Continue Reading [icon name=”icon-angle-double-right”]