Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Defining great leaders

The Six Principles of Leadership: The Power of Persuasive Communication

Communicating isn’t the objective in business or life. The objective is understanding. Communication is simply the tool to accomplish that. In one study, poor communication was cited as the cause of poor employee performance 80% of the time. Communicating effectively is what acting as a leader is all about, whatever your position or title. Words…

Defining great leaders

The Six Principles of Leadership: Power with People

Everything we accomplish happens not just because of our efforts but through the efforts of others. The biggest difference between people who manage others versus people who lead others is how they develop those under them. As all leaders know, untitled or not, leadership is power with people, not power over people. Do you build…

The Six Principles Of Leadership: The Power Of Self-Mastery

As Mahatma Gandhi said, “Be the change you wish to see in the world.” To truly lead, and make a difference in the world, you must always start with yourself. In order to start with yourself, you must understand if your actions come from a place of obligation or opportunity. Do you see moments to…