Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Everything we accomplish happens not just because of our efforts but through the efforts of others. The biggest difference between people who manage others versus people who lead others is how they develop those under them. As all leaders know, untitled or not, leadership is power with people, not power over people. Do you build…
Focus and determination beat brains and intellect every time. Your power lies in your ability to focus on doing what is important. If you focus on the right things, and work at them often, you will achieve exceptional results. One time, my wife Darla and I were on a cruise ship. I went to speak…
As Mahatma Gandhi said, “Be the change you wish to see in the world.” To truly lead, and make a difference in the world, you must always start with yourself. In order to start with yourself, you must understand if your actions come from a place of obligation or opportunity. Do you see moments to…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about one thing to improve your business.
“I don’t know.” Few if any leaders want to admit this. Many should. Not knowing is not the worst leadership sin. In actuality, it can be a helpful admission. Leaders are charged with finding the right answers with those they lead, not being the repository of all the right answers. To attempt that is a kind…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about who should run the government: CEO or Politician?
1. Build on your strengths You’ll be happier and more effective when you do what you’re good at in pursuit of your goals. 2. Address your limitations If there are weaknesses or areas holding you back, deal with them. Until you do, they will slow you down. 3. Develop a learning agenda What one skill,…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about how to stay inspired.
How do you define leadership? Over the years I’ve used several definitions of leadership. Here’s one to consider: Leadership is the ability to help people and organizations surpass themselves. Leaders enable others to be better than they’ve ever been, and take their organizations to places they’ve never been. The acid test of leadership: are your people and/or…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about your employees: fix them or fire them?