Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
“Everything I have—my life, my potential, my time—was given to me. I’ve decided to spend the rest of my life returning.” – Charlie Jones, philanthropist Have you heard of the six principles of leadership? Well, one of them is the Power of Giving. Giving is just one of the many things that great leaders do…
Do you understand the importance of taking action? As Henry Ford famously said, “You can’t build a reputation on what you are going to do.” If there is one irrefutable test of a leader, it is the results he or she produces. But how does a great leader produce results? They take action. Intent without…
Communicating isn’t the objective in business or life. The objective is understanding. Communication is simply the tool to accomplish that. In one study, poor communication was cited as the cause of poor employee performance 80% of the time. Communicating effectively is what acting as a leader is all about, whatever your position or title. Words…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about their five albums they would pick if they were to be stranded.
Everything we accomplish happens not just because of our efforts but through the efforts of others. The biggest difference between people who manage others versus people who lead others is how they develop those under them. As all leaders know, untitled or not, leadership is power with people, not power over people. Do you build…
Focus and determination beat brains and intellect every time. Your power lies in your ability to focus on doing what is important. If you focus on the right things, and work at them often, you will achieve exceptional results. One time, my wife Darla and I were on a cruise ship. I went to speak…
As Mahatma Gandhi said, “Be the change you wish to see in the world.” To truly lead, and make a difference in the world, you must always start with yourself. In order to start with yourself, you must understand if your actions come from a place of obligation or opportunity. Do you see moments to…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about one thing to improve your business.
“I don’t know.” Few if any leaders want to admit this. Many should. Not knowing is not the worst leadership sin. In actuality, it can be a helpful admission. Leaders are charged with finding the right answers with those they lead, not being the repository of all the right answers. To attempt that is a kind…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about who should run the government: CEO or Politician?