Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Defining great leaders

Just Good Business: Guest Blog by Harry Daniels

Harry Daniels and I have a mutual love of airplanes and aviation. Although we’ve never met in person, we correspond frequently and I’ve quickly come to admire his professionals and commitment to excellence. Harry is a Certified Public Accountant in Ocala, Florida.  His work focuses on personal and business income tax, estate, gift, and retirement planning,…

Six Ways to Simplify Your Thinking (Without Becoming Simplistic)

Ockham, the scholastic philosopher of the thirteenth century is credit with Ockham’s Razor: make things as simple as possible but no simpler. Anything over-simplified becomes simplistic, and of little or no value. Sometimes in the pursuit of cleverness or clarity we accidentally oversimplify. As a communication tool, that isn’t necessarily bad if we are knowledgable enough…

Top 10 Leadership Strategies For The New Year

Revisit why you lead. Get clear on your purpose, not just your strategies and tactics. Refocus on the most important things you should be doing. It won’t be a long list. Tend to important relationships. Repair for some and renewal for others might be in order. Set a few big goals. Aim for the big…