Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
1. Pick sessions in advance. Don’t wait until you are onsite and rush to choose what you’ll attend. A bit of thoughtful contemplation in advance should help you make better choices. 2. Make appointments with people you want to connect with. How many times have you hoped to connect with someone at a conference, and…
Revisit why you lead. Get clear on your purpose, not just your strategies and tactics. Refocus on the most important things you should be doing. It won’t be a long list. Tend to important relationships. Repair for some and renewal for others might be in order. Set a few big goals. Aim for the big…
As the old saying goes, the only distance between a rut and a grave is distance and depth. So what is your strategy for “rut avoidance”? I’ve not met anyone who admitted they wanted to live their life in a rut (although some, it appears, have accomplished that feat). The end of a year is…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about how to start 2016.
Joseph Michelli is a long time friend and speaker/author I greatly admire. He has studied, written about and spoken for some of the world’s best brands. His new book, Driven to Delight, is a primer on how Mercedes Benz cares for customers. I asked him to contribute the following guest blog. By show of hands,…
Do you have fringe people on your team? The leader of a volunteer group once asked me, “What can we do get people involved and committed. How can we move people from the fringe of the group to the center?” It is easy to hang out on the periphery. There are few risks. You can come…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about how to wrap up 2015.
1. It is a muscle, not a muse. Creativity is developed from effort. The more you exercise your creativity, the stronger it becomes. 2. Persistance trumps passion. Rarely is great creativity accomplished quickly by passionate insight. More often it comes after much deliberation, labor and false starts. Passion is good, but persistence is more dependable.…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about what makes you happy.
Joe Calloway is a long-time friend and highly respected colleague. I can always count on Joe for clear thinking and practical insights and would be a fan of his work even if we weren’t pals. Here’s a guest blog that explains some of the big themes in his new book, Magnetic: The Art of Attracting Business. Get…