Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

12 challenges leaders of today face

This post on leadership challenges was originally published in 2016 and has been updated for 2019. What’s different about leadership today? What are some of the challenges today’s leaders face? I address, advise, and teach leadership skills to hundreds of leaders each year. In public forums and private conversations, they share their experiences as leaders—their…

Defining great leaders

Just Good Business: Guest Blog by Harry Daniels

Harry Daniels and I have a mutual love of airplanes and aviation. Although we’ve never met in person, we correspond frequently and I’ve quickly come to admire his professionals and commitment to excellence. Harry is a Certified Public Accountant in Ocala, Florida.  His work focuses on personal and business income tax, estate, gift, and retirement planning,…