Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Today is #GivingTuesday, the National Day of Giving, in wonderful contrast to Black Friday and Cyber Monday. This day is about giving back, which reminded me of my dear friend, regrettably no longer with us, Charlie “Tremendous” Jones. Charlie “Tremendous” Jones is one of the most philanthropic people I know. Throughout his life, he has given…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about their favorite meal in this fun little video.
An audience member recently asked me, “What is the biggest change you’ve seen in leadership in the past 30 years?” I didn’t have to think about it long. “The biggest change I’ve seen isn’t in leadership,” I replied. “The biggest change is in followers. They don’t think of themselves as followers anymore.” When was the…
Lots of speakers and consultants like to scare audience and clients. “If you don’t change, you’ll become extinct!” Here’s the funny thing: I see lots of staid and stodgy companies that haven’t changed much in years and don’t look like they intend to change any time soon. Extinction—going out of business—is always a possibility, but…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about one thing they wish they had done sooner.
Over 25 years ago when I was a young speaker in the business, I met Bernie Swain and Harry Rhoads, the founders of Washington Speakers Bureau. They were then and are now true class acts, and they were very supportive and helpful early in my career. Bernie has written a great new book about the…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about one struggle for businesses.
Everybody eventually dies. At an emotional level that is very sad. At an intellectual level it is merely fact. We don’t spend much time thinking about our eventual end. Lacking that awareness, many days are filled with wasted moments, missed opportunities, bad choices and mediocre behavior.
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about a marketing tip you can use in your business.
Frank Sinatra sang that even though he’d had regrets, they were too few to mention. I’ve had more than a few business regrets and hopefully I’ve learned from them. I share some of them here in hopes that you can learn from my regrets so they won’t become your regrets.