Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
My friend Brian O’Malley lives a life of adventure. Today he is a speaker who shares his experiences as a world traveler, mountain climber and former police officer/fireman/EMT. It’s sobering to learn that he’s been with over 250 people in the final minute of their lives. An important insight, Brian says, is that none of…
I’ve always believed that books could save me. No matter what problem or difficulty I faced, no matter what I wanted to learn, somewhere there was a book that could provide me with the help I needed. Of course, that isn’t exactly true. Ultimately, it’s what you and I do with the ideas that save…
Coming up, as we are, on the official end of summer, I’m probably a little late writing this particular article. I think, however, that this research has implications beyond vacations. According to a survey I ran across these are the biggest vacation mistakes workers make: Took off too little time 43% Kept thinking about work…