Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

$1500 Beverage

We are pleased to feature a recent article written by Jeff Thredgold in this month’s Leadership Lessons. Jeff is a very smart guy and the only economist to earn the CSP designation from the National Speakers Association. His piece titled, Wouldn’t It Be Nice If…, follows this month’s article. Enjoy. Mark The $1500 Beverage I…

You Don’t Need a Title…

The vice president of a multinational technology company faced a challenge: he had a mission-critical project he needed someone on his team to handle. After careful thought and consideration, he approached a direct report who was considered an up-and-comer. This individual had demonstrated potential. The director and potential project lead met. After thoroughly explaining the…

What About the Process?

“Measure what you treasure.” “Inspect what you expect.” You’ve heard those phrases before from speakers and consultant-guys like me. They make sense. As leaders we are accountable for the results produced, rather through direct effort or the efforts of others. Unfortunately tracking results isn’t enough. I’ve learned that leadership lesson the hard way. Recently I…