Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Emergencies

I’m on a flight home from several days spent with my colleagues of Speakers Roundtable. We hold a 3 ½ day collegial and educational meeting each summer. The event is rich with idea sharing and fellowship. Each member gets 20-30 minutes to report on his or her respective business and/or pose a question to the…

How to be a Great Coach

There are only two ways to grow any business: grow your team members and grow yourself. Growing yourself requires a commitment to personal and professional development. Growing your people is about providing training and education, and being a great coach. What makes a great coach? Great coaches… …are interested in you. You’re not just a…

Fred Kids

Proverbs 22:6 says, Train a child in the way he should go, and when he is old he will not turn from it. Parents and educators frequently remind me about the importance of teaching the principles of The Fred Factor to children. The only thing better than learning these lessons as an adult is learning them as…

Difference Makers

Leadership Lessons ezine by Mark Sanborn May 1, 2006 (Adapted from You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference, Currency, September 2006 release) Everyone matters. Everyone makes a difference. I don’t think everyone knows that. Most people grew up being told they could make a difference, not that they do make…