Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Emergencies

I’m on a flight home from several days spent with my colleagues of Speakers Roundtable. We hold a 3 ½ day collegial and educational meeting each summer. The event is rich with idea sharing and fellowship. Each member gets 20-30 minutes to report on his or her respective business and/or pose a question to the…