Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Eloquent but Empty

Those were the words John McCain used to describe Barack Obama’s campaign promises. While I’m not sure I agree, it was a lovely turn of the phrase. Unfortunately I find McCain’s promises to be substantive and boring. That’s a problem for him. Leaders, including politicians, are always challenged to deliver meaningful and substantive messages in…

No Simple Solutions

In the aftermath of the tragic shootings at Northern Illinois University yesterday there are many suggesting simple solutions to a complex problem. Unfortunately, complex problems rarely have simple solutions. We grieve with those who were affected by the senseless act of a cowardly shooter. Close to the event it is impossible to separate emotion from…