Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

No Simple Solutions

In the aftermath of the tragic shootings at Northern Illinois University yesterday there are many suggesting simple solutions to a complex problem. Unfortunately, complex problems rarely have simple solutions. We grieve with those who were affected by the senseless act of a cowardly shooter. Close to the event it is impossible to separate emotion from…

Authenticity Under Attack

A recent article in USAToday about fake accents said, “…faking an accent can be considered cool, not unauthentic…” How can anything fake be considered “not unauthentic”? Our culture considers to butcher words and concepts for convenience. Katie Couric said moving outside one’s comfort zone “almost always makes you uncomfortable.” Another butchered concept, only it got…