Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
As I’m waiting for a flight here in San Diego, CNN is playing in the background. Much of the news is saturated with presidential candidates. I wasn’t really watching or listening until a clip of Hillary Clinton started playing. It was lengthy and, so help me, she yelled every sentence. It is very off-putting for…
We often eat at the On the Border near our home. It is kid friendly, we like the food and I particularly like the margaritas. We often receive excellent service but the other night the service was remarkable. I liked Drew as soon as he came to the table. Most wait staff introduce themselves, but when…
Brett Favre’s retirement has captured our attention because in an age of high profile athletes who often feel no responsibility for the example they set, Favre was a stand-up guy. He was concerned about the example he set, and he set an outstanding one. One of his comments to the media was most telling. He…
Orison Swett Marden was one of the earliest and most prolific writers on success and what would become the self-help genre. In his book Pushing to the Front (Volume 1) published in 1911 he wrote: “Don’t wait for extraordinary opportunities. Seize common occasions and make them great.”
The weather here in the Denver area was extraordinary this past Saturday. Temperatures set a record high of 74 degrees. Within 12 hours the temperature was 28 degrees with snow not only coming down but blowing sideways due to high winds. Today, Monday, the sun is back and the snow is melting. The wild and…
Leadership Lessons ezine by Mark Sanborn
This past weekend I spoke at the United State Air Force Academy’s 15 annual National Leadership and Character Development Symposium. Over 4,000 cadets, visiting students, business, education and military leaders gathered to spend several days exploring the theme Impassioned Citizenship: Can One Make a Difference? I was honored to be invited to speak. My work…
I don’t often use the word “ought” but I’m making an exception: if you’re a leader, you really ought to read Peggy Noonan’s column Declarations in the weekend edition of the Wall Street Journal. Her insights are consistently exceptional. This past weekend she wrote about Barack Obama and his speaking skills. She agrees that he…
How many important conquests have ended in a whimper? How often have leaders declared victory too soon? When is it prudent to declare success? These are important considerations for leaders. Cloudy outcomes are more common than decisive victories. Credibility is undermined by prematurely declared success or a fizzled outcome and followers are discouraged or even…
Those were the words John McCain used to describe Barack Obama’s campaign promises. While I’m not sure I agree, it was a lovely turn of the phrase. Unfortunately I find McCain’s promises to be substantive and boring. That’s a problem for him. Leaders, including politicians, are always challenged to deliver meaningful and substantive messages in…