Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
I’ve always said that the stock market doesn’t make anybody any money. Only people make money in the market. The market doesn’t lose anybody’s money either. People lose money depending on how they invest in the market. Yesterday the Wall Street Journal reported on some firms that made a great deal of money on Bear…
Just because I don’t agree with Hillary Clinton on much doesn’t mean I don’t pay attention to what she says. And I’ll glady give her credit where due. After Obama’s speech on race relations, she said, “In the end, the test is not the speeches a president delivers. The test is whether the president delivers…
Howard Schultz demonstrated why he is an effective leader that as been able to grow Starbucks into a premier global brand. Commenting on Starbuck’s downturn in business, Schultz didn’t blame the economy but said, “The problems we are facing have been self-induced. That’s why I think we’ll be able to fix them. In as similar…
Remember when you were a kid, lying in bed, listening to scary sounds that seemed to be coming from the closet or somewhere in the dark recesses of your room? Do you recall thinking “Just don’t look.” You didn’t want to find a monster lurking in the shadows and hoped you would fall asleep before…
This past week I was interviewed by Dr. Paul Jenkins at Live On Purpose Radio. You can listen to the podcast here. Dr. Paul, as his is known to his listeners, is an encouraging speaker who offers lots of good ideas for successful daily living. I first learned of him through my blogging network and…
Talk and news shows are following the obvious trail left by Eliot Spitzer and bringing escorts, madams and pimps on their shows to teach us all we don’t need to know about their criminal activities. You don’t need to search it out; these appearances are turning up everywhere. What I find disconcerting is the rock…
We sometimes think of remarkable performances as grandiose events, but sometimes the little things are remarkable. A friend is coming by my office later this week to pick something up. He emailed me to find out what he could bring as a surprise treat for my assistant Martiza. He wanted to show up with something that…
Eliot Spitzer saturates the news with his scandal and resignation as governor of New York. Why did he do it? I haven’t a clue. Anything I or anyone else suggests is at best informed speculation. There might be something to be learned from his own explanation but I doubt it. It would be interesting but…
Stan Garfield has an excellent knowledge management blog here. He included my book You Don’t Need a Title to be a Leader in an excellent list of leadership books you can find on his blog as well.
It is getting hard to listen to the political candidates and their promises. Any time any candidate of any party promises to give you something new, ask one simple question: Where will the money come from? The answer: he who receiveth will also giveth. Funding for programs is a reallocation of existing funding (money is…