Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Ask a Better Question

If you are truly leading, you are truly learning. If you aren’t learning much, you aren’t leading very effectively. I am working on an article for a friend’s ebook. The focus will be on “what I wish I had known about leadership at the beginning.” Here’s an insight learned over many years of leading: “How…

Does Being Ethical Pay?

That is the focus of The Journal Report in today’s WSJ. The section provides some interesting insights into the dollars and cents of ethical behavior. Such questions, however, miss the point: if ethical behavior didn’t pay, should it be abandoned? What’s the alternative? I know business professionals are interested in the implications of ethical behavior,…

Spinning the Spin

Today a well-known baseball player under scrutiny for alleged steroid use (which he denies in the face of some substantial evidence) also denied beginning an affair with a well-know country western star when she was only 15 (which she did not confirm but rather said she could not deny). Said athlete admitted that he had…

Beware of Brevity

Aristotle believed in the golden mean, the midway point between too little and too much of anything. Just as wordiness is too much, sometimes brevity can be too little. If you find yourself defending your brief communications, the clue phone is ringing for you. Recently a friend was justifiably incensed by something he read online.…

Getting to Know John McCain

Today’s Wall Street Journal has an important editorial piece about John McCain I really encourage you to read for two reasons (click here). First, there are some powerful stories about McCain’s character that will give you insights into who he is that you probably haven’t and won’t see elsewhere. Second, there is a lesson to…