Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Spinning the Spin

Today a well-known baseball player under scrutiny for alleged steroid use (which he denies in the face of some substantial evidence) also denied beginning an affair with a well-know country western star when she was only 15 (which she did not confirm but rather said she could not deny). Said athlete admitted that he had…

Beware of Brevity

Aristotle believed in the golden mean, the midway point between too little and too much of anything. Just as wordiness is too much, sometimes brevity can be too little. If you find yourself defending your brief communications, the clue phone is ringing for you. Recently a friend was justifiably incensed by something he read online.…

Getting to Know John McCain

Today’s Wall Street Journal has an important editorial piece about John McCain I really encourage you to read for two reasons (click here). First, there are some powerful stories about McCain’s character that will give you insights into who he is that you probably haven’t and won’t see elsewhere. Second, there is a lesson to…

Drive to Completion

Larry Bossidy’s book Execution was a bestseller. My friend Sam Giest just wrote a book called Execute…or Be Executed. Both books speak to the crucial need for leaders to create results. The road to Hades, as it is often said, is paved with good intentions. The road to success is paved with results. Nearly fifty…

Consider

The best way to deal with jerks is not to be one. Gratefulness is a path through trials and disappointments. Mastery creates confidence. We make our decisions then our decisions make us. C.S. Lewis said the most important question isn’t “What do you think of God?” The most important question is “What does God think…