I’m pleased to announce a new resource all the Masterminds of Business, a video book training resource. The first video book includes six experts of customer service: Lisa Ford, Joe Calloway, Larry Winget, Shep Hyken, Scott McKain and me.

This innovative online resource provides you with over four hours of video-based customer service expertise. In addition to cutting-edge thinking on customer service, you’ll be educated and entertained by some of the best communicators in the business. A key benefit are the follow-up video reminders to reinforce key points from each of the presentations.

To experience a free sample of this learning tool, click here.