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  • About Mark
  • Speaking
    • Extraordinary Leadership
    • Extraordinary Service
    • Extraordinary Organizational Performance
  • Meeting Planners
  • Store
  • Articles
  • Contact Us

Defining great leaders

Nurse Nick Knows: A Personal “Fred”

Customer Service, The Fred Factor, Training & DevelopmentBy Mark SanbornOctober 2, 2014

Anyone, in any job, can turn ordinary into extraordinary. Learn about Shala’s “personal Fred,” a nurse named Nick, and how he positively impacted her (and others) with his actions.

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