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  • About Mark
  • Speaking
    • Extraordinary Leadership
    • Extraordinary Service
    • Extraordinary Organizational Performance
  • Meeting Planners
  • Store
  • Articles
  • Contact Us

Handling Customer Complaints (without Making a Wrong Turn)

Customer Service, Training & DevelopmentBy Mark SanbornApril 23, 20121 Comment

Here’s yet another example of how smart people do dumb things in serving customers, and how you can learn from their mistakes.

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