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  • About Mark
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    • Extraordinary Leadership
    • Extraordinary Service
    • Extraordinary Organizational Performance
  • Meeting Planners
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  • Articles
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It Works

Customer ServiceBy Mark SanbornMay 20, 20111 Comment

If your processes and systems don’t work, all is lost.

Customer Service: Sorry Seems the Hardest Word

Customer Service, Mark Sanborn's Leadership BlogBy Mark SanbornMay 20, 2011

Mistakes happen. Customers are disappointed. Why is “sorry” the hardest word for service providers to use?

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