I’ve blogged about my recent trip to Bogota to speak on the International Customer Service Forum with Tim Sanders and Joseph Michelli. The three of us had lunch one day that was hosted by our friends at Hi-Cue. I hadn’t seen or spoken to Tim for quite some time (we sometimes communicate by email) and…
Each year I try to write something to appropriately commemorate the tragedy of 9/11. This year I will share, with her permission, something my friend and fellow speaker Shari Harley wrote: “Every year on September 11th I appreciate being alive and wonder why I’m not dead. I worked in the World Trade Center on September…
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