Today I spoke with a colleague who called to discuss a piece of business he seems to have lost. He was refreshingly candid in the two mistakes he had made and what he learned from them.
Therein is the success of failure: taking responsibility for what one did wrong and learning from it. It is evidence of a serious learner and a true leader.
Author: Mark Sanborn
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Mark,
I am reading your book “You Don’t Need a TITLE to Be A Leader,” and I must say that it is a very engaging read. Reading your book actually got me to wondering if you had a blog (which I’m glad to see that you do).
I thought this was a great post! Short, but very important. Sometimes brevity goes a long way to making a great point. I wrote a post on how to respond when you screw up; when you let someone down. It parallels your point, in that you can use this for failure as well. My steps to dealing with failure (or screwing up) are the following:
1) Accept It – (take responsibility, own it)
2) Fix It – (learn from it, apologize for it)
3) Move on – (don’t get hung up by past failures/screw ups – move forward).
Great Post Mark. I’m enjoying your book and look forward to reading more!