Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
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Nobody likes to lose but it is even worse to be a sore loser. Losing can fuel future victory. Learn seven ideas on how to be a smart loser.
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Learn how to be a more effective speaker using the “never again” and “MiM” techniques.
DetailsHere’s an important reminder. Feel free to share this graphic with your team.
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Great leaders want heroes on their team, not zeros. What is the difference? Learn how you can teach, encourage and reward all employees on how to become heroes to their team members, customers and clients.
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A leader’s success depends on her or his ability to lead change. Here are ten reasons organizational change fails.
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Until you apply what you know you won’t be a better speaker or presenter. Use these four exercises to immediately increase your impact.
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Find out how well leaders performed during the Covid crisis, the big surprises from Mark Sanborn’s national research project and what you can do now to lead the future that is already here.
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The future has arrived. It is here now. What should you do to succeed as a leader? Here are the six essential shifts.
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Great speakers come in all sizes and styles but they use the same tools to deliver successful speeches. These are the platform mechanics you need to understand and use. Learn what they are in this article.
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The fastest gain that can be made in improving your ability to speak well is to eliminate those things that cause disaster. While I’ve observed great creativity in flopping, there are seven common reasons why executive speakers fail. I’ll explain those reasons and what to do about them.