The National Speakers Association is meeting this weekend at the Coronado Springs Resort in Orlando. I have been using the newly opened business center/concierge room. The facilities are nice, but the attitude and demeanor of the staff are exceptional.

My first day here I had a concierge named Martha check on dinner reservations for Valentine’s Day for a small group of friends. As you’d expect, there isn’t much available last minute.

The next day I received two different messages from Martha. She had continued to work on finding some alternatives. I rarely run into this kind of helpful persistence.

Everyone at Disney properties wishes you a magical day, but the little acts of service are truly what create the magic.