It was great being with you at the Customer Service Revolution in Cleveland! Thank you for your interest in my slides. Please fill out the form below to instantly download my PDF slide deck. You will also receive Mark’s 101 Tips for Getting & Staying Motivated PDF.

If I can bring The Fred Factor or help you create a leadership or customer service revolution in your organization, please call Michelle Joyce at 704-965-2339 or email

Best always!

customer service speaker
Fred 2.0
You Don't Need a Title to be a Leader
The Encore Effect
Up, Down, or Sideways