Top 10 Leadership Strategies For The New Year

Revisit why you lead. Get clear on your purpose, not just your strategies and tactics. Refocus on the most important things you should be doing. It won’t be a long list. Tend to important relationships. Repair for some and renewal for others might be in order. Set a few big goals. Aim for the big…

5 Things You Need To Know About Creativity

1. It is a muscle, not a muse. Creativity is developed from effort. The more you exercise your creativity, the stronger it becomes. 2. Persistance trumps passion. Rarely is great creativity accomplished quickly by passionate insight. More often it comes after much deliberation, labor and false starts. Passion is good, but persistence is more dependable.…

Defining great leaders

How to Keep from “Deleting” Customers and Clients

How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats makes therapeutic massage a necessity for me rather than a luxury. I liked the online scheduling option so used it to make appointments. Last time I tried to schedule… Continue Reading [icon name=”icon-angle-double-right”]

5 Ways to Increase Your IQ (Implementation Quotient)

How do leaders accomplish more than others? And how do they achieve great things with others? I believe a leader’s success is due to his or her IQ: implementation quotient. That is the difference between common knowledge and consistent application. Implementation isn’t just about having good ideas; it is about acting on them. In a… Continue Reading [icon name=”icon-angle-double-right”]

3 Ways to Prevent Getting Fired by Customers

In the most recent Five Friends post, “You’re Fired,” there is a common thread. The situations and the kind of people or organizations who got fired vary greatly, from a landscaping company to a restaurant chain to a medical doctor. The reasons for the firings vary, too. Some were triggered by something relatively small like a… Continue Reading [icon name=”icon-angle-double-right”]