Many business teams look to sports teams for ideas and inspiration. While that isn’t a bad idea, it still misses the mark.
Politicians remind us that work gives people dignity, and it does. People should have opportunities for gainful employment. A lack of work is for most demoralizing and deprives them the chance to provide for themselves and their families. But here’s something you rarely hear discussed: people give work dignity. You and I determine the excellence…
Here are 8 things to do at the end of 2019 to make 2020 even better.
The world of professional selling continues to change. Are your skill changing to keep pace? Learn three of the biggest changes in selling
and what you can do about them to sell more and sell better.
There is a lot about leadership that not everyone agrees with, but I believe there is one thing that is undeniable: successful leaders don’t create and sustain success without clear intention and consistent correct action. This is what I call intentional leadership and I explain it in my new book, The Intention Imperative: Three Essential…
In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.
What is the one thing all great leaders have in common? Find out in the article based on Mark’s newest book, The Intention Imperative: Three Essential Changes that Will Make You a Successful Leader Today.
The first few sentences of any speech set you up to win big or fail spectacularly. Find out how you can use the art of the fast start to capture and keep attention.
Think you can prosper without getting better? Learn the dangers of the “status quo.”
Best practices, ironically, aren’t the best practices to pursue. Find out how to go beyond best practices to better practices and next practices.