Recently an Amazon reviewer said that my 112-page book The Fred Factor was about being thoughtful and nice and ended with a dismissive “so I just saved you the time and money of reading it.” Gee, thanks. In the same spirit of public service inspired by my Amazon reviewer, I thought I’d take on a…
The problem most leaders face isn’t being more decisive–it is being informed enough to make a decision. They waffle because they don’t understand the problem or situation, haven’t framed it well or haven’t thoroughly considered the options for addressing it. Here’s what to do when facing a problem or decision: First, define it. Unclear problems…
Do you see life as a series of obligations to be me, or as full of opportunities to be enjoyed? The people who change the world around them rarely act from a sense of obligation. In fact, the most effective leaders act from a sense of incredible opportunity. For them, life and business are not…
Are you leading or just managing? Here are nine differences between managers and leaders.
The author confessions to a major grocery store transgression and the berating he got from the cashier.
Here is a bonus summary of the daily disciplines from Up, Down or Sideways: How to Succeed When Times are Good, Bad or In Between by Mark Sanborn.
Learn from the greatest leaders of the world’s best brands what they do to create extraordinary products, services and customer loyalty.
When you coach anyone, there are four things you can accomplish. Learn what they are and how to do them in this two minute video.
What are two key things that the world’s best brands have in common? Hint: it is about continuous innovation and being highly attuned to customers.
Dealing with change? Get global business expert Jeffrey Hayzlett’s insights on what it takes to be a change agent.