8 Things To Do at the End of This Year
Here are 8 things to do at the end of 2019 to make 2020 even better.
The Biggest Lie in Motivation
Is everything you believe about motivation and success true? Consider the biggest lie in motivation.
This is Intentional Leadership
There is a lot about leadership that not everyone agrees with, but I believe there is one thing that is undeniable: successful leaders don’t create and sustain success without clear intention and consistent correct action. This is what I call intentional leadership and I explain it in my new book, The Intention Imperative: Three Essential…
How to Turn Customer Service Mistakes Into Happiness
In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.
The One Thing Great Leaders Have in Common
What is the one thing all great leaders have in common? Find out in the article based on Mark’s newest book, The Intention Imperative: Three Essential Changes that Will Make You a Successful Leader Today.
Reactions Provide Clues but Not Conclusions
When you are giving a presentation, what can you really tell from the audience reaction?
Speaking: The Art of the Fast Start
The first few sentences of any speech set you up to win big or fail spectacularly. Find out how you can use the art of the fast start to capture and keep attention.
What a Football Coach Can Teach You about Getting Better
Think you can prosper without getting better? Learn the dangers of the “status quo.”
Better than Best Practices
Best practices, ironically, aren’t the best practices to pursue. Find out how to go beyond best practices to better practices and next practices.
Unqualified Happiness
When you qualify happiness, you diminish it. Learn how to avoid making this mistake.