Effective leadership requires ongoing education and action. Here are 15 things you can do right now–in the midst of COVID 19– that will make you a better leader.
When a customer takes time to provide feedback, take it seriously. And don’t respond with a form letter.
You’ve heard of “defining moments.” Those are the moments in time that define you. But there is more power in defining your moments. Learn how in this post.
Politicians remind us that work gives people dignity, and it does. People should have opportunities for gainful employment. A lack of work is for most demoralizing and deprives them the chance to provide for themselves and their families. But here’s something you rarely hear discussed: people give work dignity. You and I determine the excellence…
Today is Super Bowl 2020, the biggest game day in professional football. What is “game day” like in your business?
Sometimes the more you do for customers, the more they expect. Customers can be demanding, and the more you can provide them profitably, the more loyal they will be. Learn 8 things you can do.
Here are 8 things to do at the end of 2019 to make 2020 even better.
The world of professional selling continues to change. Are your skill changing to keep pace? Learn three of the biggest changes in selling
and what you can do about them to sell more and sell better.
In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.
What is the one thing all great leaders have in common? Find out in the article based on Mark’s newest book, The Intention Imperative: Three Essential Changes that Will Make You a Successful Leader Today.