Don’t be discouraged by the ten-year rule. Ten years seems like a long time until you realize that it can be achieved minute by minute and day by day. When it comes to practice use the ten-minutes/ten-years tactic: Practice deliberately every day to become remarkable, but understand that it will probably take ten years to…
Deliberate Practice What the Eagles refer to as the circle of fear, modern performance researchers call “deliberate practice.” If you think that term suggests that we’re talking about something beyond normal practice, you’re right. Researcher and senior editor at Fortune magazine, Geoffrey Colvin, differentiates between practice and deliberate practice this way: “Simply hitting a bucket…
Cherry Crest Adventure Farm uses The Fred Factor to train staff and bring customers back again and again. Here’s how they do it.
Doing good things for others is good business. Here’s an example from Cafe Press.
This post is compliments of OnlineMBA.com. For many who reach the top echelons of business, retirement is a time to enjoy the spoils of a life well lived and years of hard work and perseverance. Others, however, take a different approach. For every businessman anticipating retirement, there’s also one who dreams of working until old age,…
We all know feedback is helpful but “carefrontation”? Find out what it is, how to do it and how to benefit from it.
A manifesto is a public declaration of views and aims. This is my personal manifesto about work.
Disney is one of the best in the world at creating value. Learn how “imagineers” innovate.
You and I must continually be creating new value for customers and clients. Consider how Facebook creates everlasting value to stay on the leading edge.
Mark Sanborn is an acknowledged expert on customer service. He is also a bestselling author and acclaimed speaker. Learn about his work in customer service here.