My wife Darla ordered some tee shirts for a Christmas party from Cafe Press. One of the shirts ran small so she decided to return it.
When she spoke to the customer service rep, she got a very nice surprise:
“We’ve credited your account for the cost of the tee shirt, but rather than return it, we ask you to donate it to the charity of your choice.”
Darla was delighted. It saved her the inconvenience of returning the item and allowed her to do something nice for others.
While I don’t know the hard costs for the company, I know they saved on return postage and did a good deed at the same time.
When you do good things for others you also do good business.