We often eat at the On the Border near our home. It is kid friendly, we like the food and I particularly like the margaritas. We often receive excellent service but the other night the service was remarkable.
I liked Drew as soon as he came to the table. Most wait staff introduce themselves, but when Drew did, he didn’t seem to be going through the motions. He was prompt, friendly, knowledgeable and efficient. That’s pretty good, but not remarkable.
We had somehow lost or misplaced our “frequent diner” card which had enough points for a free dessert. We discovered this as we were finishing up and Drew was handling a party of 12. We felt bad even mentioning our situation given how busy he was, but he wasn’t bothered. He quickly looked us up in the system, tried to get us a replacement card, and comped us the dessert we wanted in-between taking orders, delivering food and checking on all his other guests.
When the manager came by we complimented Drew on his performance. Evidently we weren’t the only ones to notice as his manager simply said, “He’s one of the best.”
As I’ve often quoted, Abraham Lincoln said “Whatever you are, be a good one.” Drew isn’t just a good waitperson; he’s remarkable.
Thank you for your compliment on Drew and On The Border. I am the Area Director for the Colorado market On The Border restaurants and I really appreciate your kind words. I look forward to passing along your praise to Drew and the rest of the team.