Don’t you hope 2021 is a much better year than 2020? I do!
It has been a challenging year that has scrambled everyone’s plans and expectations. It has ranged from the tragic loss of life to a slowing, if not complete cessation, of many businesses.
While there are forces bigger than us that we can’t control, there are always things we can do to move from hoping for a better year to creating a better year for ourselves and those we lead. One of those things is learning.
Make it a point to reflect on what you’ve learned from this classroom of catastrophe that 2020 has been. There will always be crises of different sizes and types to deal with, and some if not much of what you learned can be transferred.
In addition, my gift to you, are the free resources I’ve offered over the years. I’ve centralized the best here to make it easy for you to download what you find helpful.
Here are 12 free ebooks, reports and articles on leadership, customer service, communication, teamwork and change. I hope you will enjoy and benefit from them.
An ebook on the Essentials of Leadership
http://marksanborn.com/doing-leadership/
7 Reasons Why Executive Speakers Flop
http://www.marksanborn.com/pdfs/7_Reasons_Why_Executive_Speakers_Flop_by_Mark_Sanborn.pdf
10 Practices of Exceptional Service
http://www.marksanborn.com/pdfs/10_Practices_of_Exceptional_Service_by_Mark_Sanborn.pdf
13 Questions for Service Providers
http://www.marksanborn.com/pdfs/13_Questions_for_Service_Providers_by_Mark_Sanborn.pdf
A Worksheet for Those Who D.A.R.E. to Lead
http://www.marksanborn.com/pdfs/A_Worksheet_for_Those_Who_DARE_to_Lead_by_Mark_Sanborn.pdf
Books I Recommend
http://www.marksanborn.com/pdfs/Books_I_Recommend_by_Mark_Sanborn.pdf
My 50 Best Lessons from 50 Years of Living
http://www.marksanborn.com/pdfs/My_50_Best_Lessons_from_50_Years_of_Living.pdf
The Dilution Dilemma
http://www.marksanborn.com/pdfs/The_Dilution_Dilemma_by_Mark_Sanborn.pdf
The Four Letter Word That Makes You and Your Work Irresistible
The Holographic Team
http://www.marksanborn.com/pdfs/The_Holographic_Team_by_Mark_Sanborn.pdf
Why Leaders Fail
http://www.marksanborn.com/pdfs/Why_Leaders_Fail_by_Mark_Sanborn.pdf
Why Organizational Change Fails
http://www.marksanborn.com/pdfs/Why_Organizational_Change_Fails_by_Mark_Sanborn.pdf
Mark Sanborn is an award winning speaker and Leadership Expert in Residence at High Point University, the Premier Life Skills University. For more information about his work, visit www.marksanborn.com.
